Warranty & returns

Warranty

New products carry the manufacturer's warranty from the date of delivery — the period is shown on each product and on your invoice. Warranty covers manufacturing defects only; it does not cover physical damage, liquid damage, power surges, or repairs by anyone other than us or the manufacturer. Please keep your invoice as proof of purchase.

• Keep your invoice — it is your proof of purchase and warranty start date.
• Don’t remove serial-number or warranty stickers; a missing or damaged sticker can void the manufacturer’s warranty.
• Back up your data before handing in a device for repair. Repairs can require resetting or replacing storage, and we can’t be responsible for data on returned devices.
• Software problems (Windows, drivers, viruses) and accessories that wear with use, such as batteries beyond their rated cycles, are generally not covered — but ask us, we’ll help where we can.

Returns & exchanges

Unopened items can be exchanged within 7 days of delivery in their original sealed packaging. A product that is faulty on arrival (dead on arrival) is exchanged for the same model within 7 days after we confirm the fault. Opened items without a fault, software, and consumables cannot be exchanged.

Check your order on delivery

Because you pay on delivery, please check the box is sealed and undamaged before paying the driver. If something is wrong, don’t accept the parcel and contact us straight away.

How to make a claim

call 086 761 167 or message us on Telegram with your order number and a short description of the problem (photos or a video help). We’ll tell you whether to bring the item to the shop or how we’ll collect it, and keep you updated until it’s resolved.